Help · Placket 1.0.0
Support policy
Placket is made by Devoptly. This page explains what support you get with the theme and how to ask for it.
How to contact us
- Support form: https://devoptly.com/support?topic=theme-support
- Email: devoptly@gmail.com
- Documentation: https://themes.devoptly.com/placket
Please read the FAQ first. Many questions are answered there.
Response time
We reply to support requests within 24 hours on working days (Monday to Friday, 9:30 AM to 6:30 PM IST). Support is provided in English.
What support covers
Support is included in the price of the theme. This table shows what we help with and where to go for everything else.
| What you need | Covered? | Where to go |
|---|---|---|
| Theme bugs. Something does not work as documented, in a supported browser, on an unmodified copy of the theme. | Covered | Contact us |
| How to use settings and sections. Where to find a section, block or setting in the theme editor, and what it does. | Covered | Contact us |
| Setup questions. For example the product page content in Customize, the size guide, the variant picker and filters in the theme, and the update process. | Covered | Contact us |
| Compatibility with Shopify features. Problems caused by a Shopify change that affects the theme. | Covered | Contact us |
| Custom code changes. Edits to theme files, custom CSS, or code in a Custom Liquid section or block, whether you wrote it or someone else did. | Not covered | Hire a Shopify Partner |
| Third-party app issues. Installing, configuring or fixing an app, and conflicts with an app. If an app offers a theme app block, we can help you place the block in the theme. | Not covered | Contact the app developer |
| Design or content work. Building pages for you, choosing photos, writing text, creating a logo or making a new design. | Not covered | Hire a Shopify Partner |
| Store setup outside the theme. Checkout, payments, shipping rates, taxes, domains, email, markets setup, customer accounts, and moving a store from another platform. | Not covered | Shopify Help Center |
| Translations of your own content. Your products, pages and texts in other languages. | Not covered | Shopify Help Center, or hire a Shopify Partner |
Please also update to the latest version of the theme before you ask for help. We cannot support older versions or browsers that Shopify no longer supports.
Custom work
We may offer paid services such as customization, app integration and help with theme updates. These are separate from the theme price and are not part of support. Ask us at devoptly@gmail.com for details. You can also hire a Shopify Partner.
Before you change code
If you want to change code yourself:
- Duplicate your theme first (Online Store > Themes > Actions > Duplicate).
- Make your changes in the copy.
- Test the copy on a computer and a phone.
- Publish the copy only when it works.
Code edits can stop automatic updates. See Updating the theme.
What to include in your request
You help us help you faster when you include:
- Your store address (for example
yourstore.myshopify.com). - The page where the problem happens (a link).
- The theme version (1.0.0) and the preset (Placket or Bodice).
- What you expected and what happened.
- Steps to repeat the problem.
- A screenshot or short screen recording.
- The browser and device you use.
- The preview link of your theme, if the theme is not published yet. We will not make changes to your store without your permission.
Access to your store
You never need to share your admin password. If we need to look at your store, we ask for access in a way you control:
- Collaborator request code (optional). Shopify gives you a 4-digit code under Settings > Users > Security. If you add it to the support form, we can request collaborator access to your store admin. You still approve the request in Shopify, and you can remove access at any time.
- Storefront password (optional). Only add it if your store is still behind a password page. This is the password visitors type to see the storefront, not your admin password. It is sent to our support team by email and is not saved on our website.
Never send your admin password, by the form or by email.
Reviews
If the theme helps you, please leave a review in the Shopify Theme Store. If something went wrong, please talk to us first, so we can fix it.